Privacy policy

Smile Home Thailand

Website: https://www.smilehomethailand.com

Last Updated: 11 October 2026

1. Introduction

Smile Home Thailand respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including Thailand’s Personal Data Protection Act (PDPA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, inquire about properties, or request property viewings.

2. Personal Data We Collect

We may collect the following information when you voluntarily contact us:

* Full name
* Email address
* Telephone number
* Preferred contact method
* Property preferences, including location, budget, property type, and move-in requirements
* Messages, inquiries, and property viewing requests
* Records of communications with our team

Our website may also collect technical information through cookies, hosting services, and website security tools, depending on the technologies enabled.

3. How We Use Your Information

We use your personal data for the following purposes:

* Responding to property inquiries
* Arranging and coordinating property viewings
* Providing information about properties for rent or sale
* Communicating about properties you have expressed interest in
* Managing customer inquiries and providing real estate services
* Maintaining website functionality and security
* Complying with applicable legal obligations

With your separate, voluntary consent, we may also retain your property preferences and contact details to recommend other suitable properties in the future.

You may withdraw this consent at any time.

4. Legal Basis for Processing

We process personal data on appropriate legal bases under applicable data protection laws, which may include:

* Taking steps at your request before entering into a contract
* Performing contractual obligations
* Complying with legal obligations
* Legitimate interests, where permitted by law and balanced against your rights
* Your consent, where required, including for optional future property recommendations

Consent for future property recommendations is separate from acknowledging this Privacy Policy or accepting the website’s Terms and Conditions.

5. Sharing of Personal Data

Smile Home Thailand does not share customers’ names, telephone numbers, or email addresses with property owners or building managers for the purpose of coordinating property viewings.

Property viewing arrangements are coordinated through Smile Home Thailand.

We may use service providers, such as website hosting or email service providers, to operate our website and communications. Such providers may process personal data only as necessary to deliver their services, subject to appropriate safeguards.

We may disclose information where required by applicable law.

6. Data Retention

We retain customer personal data for up to two (2) years from the customer’s last communication or meaningful interaction with Smile Home Thailand.

After this period, personal data will be deleted or anonymized unless a longer retention period is required or permitted by applicable law.

We may delete information earlier when it is no longer necessary or when a valid deletion request applies.

Withdrawal of consent for future property recommendations will stop further use of your data for that purpose, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

* Request access to your personal data
* Request correction of inaccurate information
* Request deletion or anonymization
* Request restriction or objection to certain processing
* Withdraw consent
* Request data portability where applicable
* Lodge a complaint with the relevant supervisory authority

To exercise your rights, please contact us using the email address below.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies necessary for website functionality, security, and user experience.

If optional analytics, advertising, or tracking technologies are introduced, we will provide appropriate information and consent controls where required by law.

9. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

10. International Data Transfers

Some website hosting, email, or technology service providers may process information outside Thailand.

Where applicable, we will take steps required by relevant data protection laws to protect personal data transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The latest version will be published on this website with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal data, please contact: